Job description
Sweetwaters Coffee & Tea is looking for Team Leads/Shift Leads that enjoy working with people, leading a team, and making coffee, espresso, and tea beverages. We are an established, premium coffeehouse brand that was founded in Ann Arbor and has been operating successfully for over 29 years. This Sweetwaters is located in vibrant downtown Ann Arbor with parking available in the surrounding neigborhoods and walking distance from bus stops.
Responsibilities:
- Build sales through excellent product execution, guest service, and team management.
- Ensure coffee, tea, and espresso drinks are correctly and efficiently prepared to Sweetwaters standards.
- Encourage and guide the team to meet marketing & sales goals during every shift
- Ability to lead the team on guest service, training, product quality, merchandising, cleanliness, and food safety
- Provide friendly, accurate, and efficient guest service.
- Execute accurate and proper cash handling procedures.
- Ensure the café is clean, organized, and inviting at all times.
- Maintain and communicate your knowledge of the coffee, teas, and other products offered at Sweetwaters.
- Supports GM in preparing and submitting weekly orders
- Supports GM in completing the monthly inventory counts and mark-out tracking
Requirements:
- Food service experience.
- Proven sales experience.
- Must enjoy working with people, be able to multi-task, and work in a busy, fast paced environment.
- Must have strong guest service skills, be friendly, accurate, and efficient, enjoy drinking coffee or tea, and be passionate about quality
- Must be available weekends.
- Must be available at least 15 hours/week and have some weekend availability.
- Loves to laugh and work in a positive environment.
- Ability to lift and or move up to 50 lbs.
Preferred Experience:
- Supervisory experience.
- Leadership experience.
Education:
- High school or equivalent
Training Offered
Management training offered to qualified candidates.
Compensation & Benefits
$16.50-$17.00 per hour*
*Hourly rate includes tips. Minimum 15 hours per week. Part or Full-Time available.
$16.50-$17.00 per hour*
*Hourly rate includes tips. Minimum 15 hours per week. Part or Full-Time available.
Brewed coffees, teas, and Cold Brews are a perk during shifts!
Opportunity for professional advancement in our growing company.
Compensation: $16.50 - $17.00 per hour
Sweetwaters Coffee & Tea
Sweetwaters Coffee & Tea is a strong brand and a dynamic minority owned, woman led company that is constantly growing. We are a coffeehouse focused on providing an excellent guest experience and the highest quality, globally inspired beverages in a warm, friendly, beautiful atmosphere. Sweetwaters has been voted best cafes in many of the areas we are located. We are looking for talented, friendly, outgoing people to be a part of our team, grow with us, and share in our success.
It starts with our mission.
We don’t like to call it a mission statement. It’s more like a promise statement. Whatever you want to call it, we believe in it deeply, and we like those that join us to understand and believe in it too. So here it is, our promise: To make our guests’ day. It’s as simple as that.
If we can do that, we’ve done well. And if you think you can help us do it too, then please, keep reading.
A few good men & women.
We just like good people. The Sweetwaters experience is built on this principle. If you provide guests with a gourmet product in an environment that is both upscale and relaxing, all served by great people, then you’ve got it. And if you think you’d like to help us fulfill this promise, please let us know. We’re always on the lookout for good people. Baristas, managers, all around coffee lovers—we need them all.
Company Website: SweetwatersCafe.com
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